FAQ

If you have a question about your order, we've put together answers to the questions we receive most often. If yours isn't here, just get in touch — a person answers.

  1. How long will it take to receive my order?
    Orders are dispatched within 1–2 business days and delivered within a further 3–8 business days, so most orders arrive within 4–10 business days (Monday–Friday). We currently ship within the United States, with final-mile delivery generally handled by USPS. Full shipping details are available in our Shipping Policy.

  2. Where do you ship from?
    Your order ships directly from our fulfillment partners in China, where every item is quality-checked before dispatch. We don't currently operate a U.S. warehouse for outbound orders — that's why delivery takes approximately 4–10 business days instead of 2–3, and this fulfillment model also helps us maintain our pricing. Returns are not sent to China. Approved returns are handled through our U.S. returns process, and our customer service team will provide the appropriate U.S. return address after your return is authorized. No customs fees or import duties are added to U.S. orders.

  3. How can I track my order?
    Once your order has been dispatched, you'll receive a tracking link by email. You can also use our Track Your Order page. Please check your junk or spam folder if you haven't received the email. It may take 1–3 business days after dispatch for tracking to display its first carrier scan.

  4. It's been more than 10 business days and I still haven't received my parcel.
    We're sorry — please check your tracking link first. If tracking shows no movement for 10 or more days, contact us so we can review the shipment. Where the shipment is determined to be lost or materially stalled in transit, we will arrange a replacement at no additional cost, as described in our Shipping Policy. If tracking shows the parcel as delivered but you haven't received it, please contact us within 5 days of the delivery scan so we can investigate with the carrier.

  5. Can I cancel or amend my order?
    Yes — contact us within 6 hours of placing your order. Once your order has entered fulfillment or has been dispatched, it may no longer be possible to cancel or amend it. If the order has already shipped and you no longer want it, you can request a return under our 30-day guarantee once it arrives.

  6. Do you offer refunds or exchanges?
    Yes. Every order is covered by our 30-day guarantee, starting from the date of delivery. Damaged, defective, incorrect, or ill-fitting items can generally be resolved with a replacement, refund, or other appropriate solution. For sizing issues, we offer one free size replacement with no return required. Changed your mind? You can return an eligible item within 30 days of delivery for a refund. For voluntary returns, you are responsible for return shipping, and there is no restocking fee. See our Refund Policy.

  7. Where do returns go?
    Returns are handled through our U.S. returns process. Please contact us at help@weartalls.com before sending anything back. Once your return is approved, we'll provide the appropriate U.S. return address and full return instructions. Many sizing, damage, defect, and incorrect-item issues can be resolved without requiring a physical return. Please do not send returns to our corporate office, mailing address, or registered agent unless our customer service team specifically instructs you to do so.

  8. What payment methods do you accept?
    The secure payment methods available at checkout may include:

    • Visa
    • Mastercard
    • American Express
    • UnionPay
    • PayPal
    • Shop Pay
    • Apple Pay
    • Google Pay

    All payments are processed securely through the payment providers available at checkout. TALLS does not directly see or store your full card details. See our Payment Policy.

  9. Are there any extra costs?
    No. Shipping is free on every order, and no taxes or import duties are added at checkout for U.S. orders. The price displayed at checkout is the price you pay.

  10. How can I contact customer service?
    Email help@weartalls.com. We answer:

    Monday–Friday: 8:00 AM–5:00 PM ET
    Saturday: 10:00 AM–4:00 PM ET
    Sunday: Closed

    You can also find our details on our Contact Us page.

Questions About This Page?

Email help@weartalls.com.

Customer Service Hours:
Monday–Friday: 8:00 AM–5:00 PM ET
Saturday: 10:00 AM–4:00 PM ET
Sunday: Closed

You can also use our Contact Page.

Who You're Buying From

TALLS (weartalls.com) is operated by:

VICTOR ECOM LLC
Wyoming Limited Liability Company
Wyoming Secretary of State Filing ID: 2026-002073863

Principal Office:
8200 NW 41st Street
2nd Floor
Doral, FL 33166
United States

Mailing Address:
30 N Gould St Ste R
Sheridan, WY 82801
United States

Customer Support:
help@weartalls.com

Website:
https://weartalls.com

Last updated: October 5, 2026